The STATE has an ongoing need for Interactive Voice Response (IVR) developers for both project-based and staff-augmentation work. The STATE plans to meet this need by awarding source-of-supply contracts to multiple vendors. Any contracts awarded as a result of this RFP will be added to the existing IT Professional Services State Contract through the remainder of the contract term. Once these contracts are in place, State agencies will use a structured work order request process to obtain IT professional services.