The services requested include a broad range of IT related to operations and support
services. Anticipated services include, but are not limited to the following:
Computer systems/network administration, support, remote management, set-up,
and documentation for general office operations and management of HVAC,
audio-visual and security systems
Equipment maintenance
Routine computer/server/ancillary equipment installation and maintenance (both
on-going and on-call)
Security program assessment
Desktop support
System backup support
Disaster Recovery Services
Strategic technology advice
Email and messaging support with Spam filtering
Software installation and upgrades (as required)
Orientation and training
Interface with current Internet Service Provider (BrightHouse) and
hardware/software vendors
Web hosting
Data base design and management
E-Commerce
Information center/help desk