Home & Small Business Energy Reports
Preproposal Conference Nov 18.
The City of Palo Alto Utilities Department (CPAU) desires to contract with a company that offers a turnkey service in providing a visually compelling, dynamically generated Home and Small Business Utility Usage Reports for each residential and small commercial customer. The Company providing this service shall employ expertise in behavioral science, direct marketing, data mining and dynamic reporting to implement the program. The reports shall be composed of carefully crafted modules that recommend particular savings measures based on usage patterns. These measures will be dynamically selected and individualized for each report, season of the year and customer usage type. The modules will be designed to work together to drive energy and water resource efficiency gains. The reports shall be printed and mailed to CPAU residential and small commercial customers by the Company or its subcontractor(s) on a regular schedule, as frequently as once per month, or on a billing period schedule to be determined in consultation with CPAU. The reports shall also be available for customer review in an on-line format. This information will be customized to each individual residential customer and compare the customers energy and water usage with a demographically similar group of Palo Alto residents occupying similar housing stock (age, size). Customized reports will be developed for small business customers with similar facilities, operations and hours of operations. The required services and performance conditions are described in the Scope of Work (or Services)
