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Helpdesk Software Solutions
The objective of this RFI is to gather information about the potential help desk software
solutions available. We hope to acquire an integrated Help Desk Service System which will
allow for greater end user and technical support interaction. It should also open up greater selfservice
opportunities. It would need to provide intuitive reporting aligned to MHIS performance
measurements and provide greater transparency into work and projects.
The system would need to be able to service 6,000 users and 50 technicians who would resolve
tickets.
