Help Desk Software
9-1-1 ACOG seeks a vendor to provide a help desk software/web based solution to assist the organization in fulfilling the help desk recommendation of the 9-1-1 ACOG Feasibility Study and Migration Plan for Future System Maintenance and Network Administration of the Regional 9-1-1 System - Final Report and Migration plan issued on April 23, 2012 and available on-line at: http://www.acogok.org/Newsroom/Downloads12/finalmigrationplan.pdf
This help desk software/web based solution is one of the most important components of implementation of the recommendations of the Migration Plan. The software/web based solution must allow 9-1-1 ACOG to effectively assist and provide remote support and triaging of issues while providing services that fully meet the expectations of our customers (member PSAPs).
