HHS - IT Sourcing RFP
The Department of Health and Human Services (HHS) intends to issue a draft solicitation for IT SUPPORT SERVICES (details below). NOTE Due date has not been posted by HHS as of this posting and is estimated.
To maximize small business participation, teaming arrangements, especially those utilizing SBAs 8(a) Mentor Protg Program's Joint Ventures are highly encouraged for functional areas One (1) and Two (2). All Mentors and Protgs must be certified and approved by the Small Business Administration to participate in this program prior to award.
Functional areas Three (3) and Four (4) is expected to be set-aside for Service-Disabled Veteran-Owned businesses.
The Department of Health and Human Services (HHS), Program Support Center, Information Technology Office (ITO) has a requirement for IT Support Services comprised of 4 functional areas of support. The requirement will be competed using full and open competition procedures, however 2 of the functional areas of support shall be a partial set-aside for service-disabled, veteran-owned small businesses. The 4 functional areas are:
(1) Infrastructure Support Services, shall be solicited on a Government Owned/Contractor Operated (GOCO) basis and shall include support of network servers, Unix-based systems, Windows-based systems and associated data storage; backup and services supporting systems software (e.g. operating systems, utilities, schedulers); performance monitoring and reporting; backups and restores; DNS management; hardware and software refresh,; server build and management; hardware operating systems management and maintenance; server security operation (including anti-virus); and patch and operating system upgrades. Support also includes HHSs middleware and platforms; file/print services; e-mail services (for up to 70,000 users); blackberry servers; and other HHS specific infrastructure-related functions (e.g. HHS Identify Access Management).
(2) Seat Management, shall be solicited on a Contractor Owned/Contractor Operated (COCO) basis and shall include acquisition, deployment, management and maintenance of end user devices for approximately 9,000 end users; Tier 0, Tier 1 service desk support on a 24/7/365 to address service requests and resolve user incidents; tech dispatch and end-to-end ticket management for incidents escalated to Tier 2 and Tier 3; desk-side support for all locations including break-fix, installations, and move-add-change; asset configuration, deployment, warranty management, tagging, refresh, and disposal management; software license management and inventory and asset management.
(3) Application Hosting services to be solicited as a partial set-aside for service-disabled, veteran-owned small businesses requires a facility for hosting HHS mission-related applications and facilities, equipment and remote access for designated systems and employees.
(4) COOP/Disaster Recovery Requirements, Planning, and Implementation services to be solicited as a partial set-aside for service-disabled veteran-owned small business to ensure coordinated and responsive continuity or restoration of operations in the event of a threat or emergency.
