Flexible Spending Account Administration
The City currently has approximately 1,805 active full-time employees.
From the employee base noted above, there are approximately 254 employees participating in medical spending accounts and/or dependent care spending accounts. Approximately 232 are enrolled in medical spending account, 9 in the premium plan, and 13 in dependent care accounts.
Please provide commentary and documentation of any additional services which may enhance this listing. Minimums expected are:
1. Provide financially accurate recordkeeping services for the City employees.
2. Maintain central claims and membership files including claims payment records.
3. Take full responsibility to make sure that plan and plan administration are IRS compliant and remain so.
4. Provide state of the art tracking and claims payment services.
5. Furnish at a minimum quarterly statement and detailed listings of claims payments and account balances.
6. Have online access for the employer detailing all employee transactions.
7. Meet with the City and/or the City’s contracted benefits consultant when deemed necessary by either.
8. Provide a single point of contact responsible for customer service, account management, resolving problems and expediting services related to the overall performance of the plan.
9. Maintain a local or toll-free customer service number and fax number.
10. Discuss requirements for Intranet link to City’s website.
