Fax Services
The Kansas Department of Revenue (KDOR) desires to improve the performance of their fax services operation. The in-house hardware and software currently in use by KDOR is not sufficient to handle the increasing demand placed on the system. Outbound faxes, at certain times, can take as long as three to four hours before being sent. This is not an acceptable timeframe.
Cost studies performed by KDORs Information Services staff have shown that it is more economical to purchase fax services from outside KDOR than it is to try to keep up with the expanding demand for fax services using in-house agency resources.
KDOR seeks proposals for a comprehensive range of services which will comply with all of the requirements set out in this proposal for KDORs current business environment and allow for future expansion of fax services requirements. An estimated 10,000 faxes (outbound and inbound) currently are processed each month. Up to 200 users would be supported initially, with ability to grow this number over the course of the contract.
