Enhanced 9-1-1 Call Handling Software Platform
The State of Connecticut's Department of Information Technology (DOIT), IT Contracts &
Purchasing Division (CPD), is issuing this Request for Proposal (RFP) on behalf of the Department of
Public Safety (DPS or the Department) to replace the existing Connecticut Enhanced 9-1-1 (E9-1-1) Call
Handling Software Platform (CHSP). The CHSP is currently installed and operating at 107 E9-1-1
Public Safety Answering Point (PSAP) locations and four (4) Connecticut State Police secondary
answering point locations statewide. See Appendix A for complete list of PSAPs and Connecticut State
Police secondary answering point locations. This contact term will be for a period of five (5) years with
two (2) optional one year renewals at the sole discretion of the State.
