Eligibility in the Local Context (ELC) Processing Services
The purpose of this Request for Proposal (RFP) is to solicit proposals and ultimately enter into a contract with a qualified vendor for the development and implementation of the Eligibility in the Local Context and Transcript Evaluation Service programs.
December of 2008 marked the 10th and final contract year between the University and The Vendor, Inc. This Request for Proposal serves as University's call to solicit bids from vendors that demonstrate the capacity, knowledge, and skill to inherit the current systems and processes as they stand at the time of transfer of tasks. Additionally, to be awarded the contract, the incumbent vendor must have the fortitude to provide insight on how, within the awarded three years of this contract, to increase efficiency in processing of student records while ensuring accuracy, reducing costs over time, and making information more easily accessible (at various levels to be described).
UC is seeking a vendor to provide the services necessary to enhance and maintain functions and services as they relate to the Eligibility in the Local Context Program (ELC) and the Transcript Evaluation Service (TES). This request incorporates a variety of time- and data-sensitive tasks and subtasks that will be described in greater detail throughout the body of this RFP. The required tasks fall within the following general areas:
Customer Service and Data Processing Operations
Hard copy and Electronic Constituent Communications
Database and Systems Development, Hosting and Maintenance
Data Acquisition, Verification and Transfer
Student Transcript Processing and Evaluation
Data Archival and Security Assurance
Ad Hoc Requests
