EMPLOYEE & CUSTOMER ENGAGEMENT SURVEY SERVICES
SMUD is soliciting the services of a qualified Contractor to provide SMUD with measurements of employee and customer engagement that will result in sustainable engagement strategies.
The Contractor shall provide all labor, transportation, materials, insurance, equipment and all other incidentals required to administer, analyze, and report results of a customer and/or employee engagement survey that has empirical data to support its validity and for benchmarking to other organizations. The survey will be distributed in a variety of channels as deemed most effective to achieve highest response rate.
Objectives:
Measure employee engagement
Measure customer engagement
Correlate employee engagement to customer engagement
Benchmark utility and other industries in regard to employee and customer engagement
Provide sustainable plans, methods, and tools for management to maintain and improve employee and customer engagement
