The authority has currently 16 vehicles that provide demand response services. Demand response is currently dispatched manually with paper and pencil. Dispatchers are provided a hard copy of the updated client list every month. The client database is currently housed at the authority office and dispatchers do not have access to it.
The LTA is inviting venders to propose a dispatch software would allow staff the ability to monitor and operate the Paratransit service more efficiently. Staff anticipates that the software will improve service efficiency, customer service, and tracking.