New business relationships start here
Customer Survey Development and Implementation
Download the rfp file: Customer Service RFP.pdf.
The County is requesting proposals from qualified consulting firms or individual
practitioners and/or teams having familiarity with local land use development issues and stakeholders.
The selected firm, individual, or team will be asked to help develop and implement a customer service
survey aimed at (1) assessing the quality and professionalism of customer services provided by County
permitting departments over time; (2) identifying and prioritizing areas for improvement; and (3)
evaluating customer/stakeholder support for potential changes. This effort is being funded in
FY2010/2011 because identifying and prioritizing areas for improvement will have direct economic
benefits if the changes identified reduce permit processing time and costs.
