New business relationships start here
Customer Services Workshops
The overall goals of the training are as follows:
To accommodate the local Workforce Boards in meeting the requirements set forth by the State in the JobLink Chartering Criteria (see attached Guidelines for JobLink Staff Customer Service Training).
To present basic concepts of effective customer service as applicable in a public, service-oriented setting and specifically in the JobLink Career Centers (One-Stop Centers).
To foster understanding of the relationship between customer service and customer satisfaction.
To provide participants with specific techniques and strategies to enhance positive customer relationships.
To provide this training using innovative methods that are tailored to the target audience and their work setting.
