Customer Service Training

1. Expired 12 years, 38 weeks and 2 days ago
2. This RFP had a pre-bid event.

The City is seeking proposals from qualified customer service trainers to provide a small group of employees with the necessary knowledge and skills to carry out customer service training with other employees.

The successful respondent will be expected to perform the following tasks:

- Create a curriculum based on the City Core Values that trainers can use for their own training sessions with City employees.

- Develop a curriculum that emphasizes the importance of customer service and motivates employees to pursue greater customer service.

- Break the curriculum into topic modules (approximately 1 hour in length) that can be priced separately.

- Provide pricing for training 5, 10, 15, 20, and 25 trainers for each module.

• Business Services
• Training