Customer Service Training
Vendor will be responsible for conducting 6 to10 training sessions comprised of approximately 30 to 35 employees per session at various locations. It is important that employees be well-trained, productive, efficient, and satisfied. In order to facilitate this goal and best meet individual development needs, the County wishes to secure professional instructor-led classes and coaching. The County reserves the right to award a contract to one or more vendors.
Customer Service Training in delivering excellent customer service to external and internal customers may include, but is not limited to, the following:
Communicating more effectively with difficult clients
Maintaining your cool while others around you are losing their cool Fostering a supportive vs. defensive climate even when you dont feel like it
How communication styles can create or reduce defensiveness
Non-defensive communication skills
Communicating ideas in a non-threatening way
Freeing ourselves & others from the need to respond defensively
Managing disagreements effectively
How to keep a conversation centered on the issues even in the heat of a difficult discussion
