Customer Service Center

1. Expired 13 years, 35 weeks and 3 days ago

The intent of this RFP is to solicit sealed proposals from qualified and experienced proposers
in order to establish a contract for a single solution that comprises the following:

Initiate the operation, support, maintenance, growth, and current and future
activities of a statewide toll system’s Customer Service Center (CSC), including
handling E-ZPass electronic toll collections, customer service, Violation
Processing, financial processing, reconciliation, and back office functions.

Implement a new DMV Call Center (DMVCC) to handle incoming telephone
calls and Website inquiries from the public. This would include implementation,
staffing, operation, support, equipment, software, and system maintenance.

• Business Services
• Customer Service