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Customer Relationship Management System
The Commission seeks local, comprehensive information services in accordance with the specifications contained in this Request for Offer (“RFO”). The Commission's mission for this procurement process is to secure a fully developed, functional and proven Customer Relationship Management (CRM)/Information and Referral Database software to offer comprehensive information and referral services across the state, adhering to the AIRS Standards for Professional Information and Referral, Version 6.0, Revised January 2009 (Standards) as published by the Alliance of Information and Referral Systems (AIRS); the AIRS Style Guide and the AIRS XSD 3.0 Data Standards.
