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Customer Relations Management (CRM) Solution
The objective of this RFP is to allow the authority to have a CRM Solution to handle consumer enquiries and complaints and manage the investigation and resolution of consumer cases internally according the procedure determined in the Telecommunication Law. Record all enquiries and received complaints, track the status of each and keep the information about
consumers and service providers. As additional value,, utilize the Marketing Module to manage TRA awareness campaigns and events. 4. To achieve this objective, TRA is looking at implementing CRM with the objective of allowing users to automate call center, complains handling and event management.
Addendum: http://www.tra.org.bh/en/pdf/Enquiries_1_for_theCRMRFP.pdf
Deadline extended.
