Credit Card Processing System for MVC
Kevin Moore
State of NJ
[email protected]
Office of Management and Budget, Vendor Control Unit, PO Box 221
Trenton
08625-0230
MVC collects close to $900 million annually for all the services [in-person, mail, telephone, Internet and Interactive Voice Response (IVR)] it delivers to the motoring community. Currently, use of credit cards is limited to Internet and/or IVR service channels for surcharge payments, registration renewals and abstract requests. The MVC wants to expand credit card offerings to include telephone, mail and in-person transactions. In-person business will be conducted at locations such as MVC Agencies, Regional Service Centers, and MVC Headquarters to process transactions such as International Registration Plan (IRP) registration renewals, and business licenses payments. Beyond the customer service benefits of this change, the ability to collect credit card fees in-person will also improve security by reducing cash transactions.
