Contact Center Quality Management Software
The purpose of this RFP is to receive proposals from qualified vendors to provide Contact Center Quality Management software (CCQM) and to perform related services including but not limited to:
a)the current release of CCQM software for one contact center with a minimum of 150 agents in the Seattle Public Utilities department;
b)a CCQM that is scalable to allow additional contact centers in other City departments using an estimated total of 500 agents;
c)implementation services, with the Citys assistance, including installation, configuration, testing, City acceptance testing, deployment, documentation, and training;
d)annual technical support and maintenance including upgrades and releases, and,
e)at the Citys option, additional related software licenses and related services.
Addendum:
http://www.seattle.gov/purchasing/bids2008/RFPDIT39A1.doc
http://www.seattle.gov/purchasing/bids2008/RFPDIT39QA1.doc
