New business relationships start here
Consultant Support for Performance Management Support Services
he key role played by the Contractor will be to advise and support CCS in the identification of performance initiatives and the development of strategies and metrics to optimize value. The consultant should have broad experience with electric utilities and knowledge of customer programs and services. We are focused on developing strategies to optimize: workload for the contact center, operational areas and program delivery; Program and Service delivery; and metric measurement and management.
