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Comprehensive Traveler Information, Medical, Security and Evacuation Assistance Support Services for Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division Employees


Maryland, United States
Government : Military
RFP
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Comprehensive Traveler Information, Medical, Security and Evacuation Assistance Support Services for Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division Employees


 


Description: This requirement will be competed full and open.  The Contractor shall provide comprehensive traveler information, medical, security and evacuation support services for all of Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division (NSWC IHEODTD) Government employees on Temporary Duty (TDY) assignment outside the United States. The requisite services shall require very little maintenance on behalf of NSWC IHEODTD staff, and shall be managed such that there are few administrative barriers related to enrollment, verification of eligibility for services, and action initiated and follow through on emergency mitigation, response and resolution. The proposed service will provide civilian travelers with a standard traveler policy providing website and mobile application(s) for issuing information and alerts, and tracking travelers; 24-hour, 7 days/week (24/7) call center for inquiries and emergencies; and training for the website and mobile application(s). In addition, travelers will have access to additional services including, but not limited to:

•·         Emergency medical evacuation and repatriation;

•·         Emergency security evacuation;

•·         Medical transport services;

•·         Repatriation of mortal remains;

•·         Medical expense guarantee, cost review and payment, and medical monitoring;

•·         Dispatch of medications and medical supplies;

•·         Advance of emergency personal cash; and

•·         Special translation and interpreter services.


The service provider will maintain strict guidelines for network in regards to quality, credential, agreement, Code of Conduct compliance, and knowledge that meets the requirements set by the Federal Government and international governments.  The company will have signed agreements with various network providers to provide a payment guarantee on behalf of the traveler(s) to avoid delays in treatment and care in emergency situations. 


Contract Type: The contemplated award will be a single award Indefinite Delivery, Indefinite Quantity (IDIQ) with Firm Fixed Price (FFP) task orders.


Place of Performance: All work shall be performed at the Contractor's site(s).


Incumbent: N/A


Additional Information:


FSC: Q999


NAICS: 624230; size standard: $32,500,000.00


A solicitation is anticipated to be released by the 3rd Quarter of fiscal year 2018.


All responsible sources may submit a proposal which shall be considered by the agency in response to the solicitation.


Contracting Office Address:


 


4081 North Jackson Road Suite 115


Indian Head, MD 20640-5115


United States


 


Primary Point of Contact:


Kelly Gragan


Contract Specialist


Kelly.gragan@navy.mil


Kelly A. Gragan, Contract Specialist, Phone 3017446605, Email kelly.gragan@navy.mil

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