New business relationships start here
Citizen Relation Management for 3-1-1 Upgrade
Download the rfp file: 3115098.pdf.
The City of Houston has recognized the need to upgrade its aging 3-1-1 Call Center
technology; including its Citizen Relationship Management (CRM) solution. The City
has created a Contact Center Implementation (CCI) Committee and charged it with
gaining a better understanding of CRM solutions available in the marketplace.
The CCI Committee is issuing this Request for Information (RFI) to companies and/or
organizations (Vendors) with products and services (Solutions) targeting the CRM
solution marketplace. Vendors are encouraged to submit information about their
Solutions Strategies, Hardware, Software, Services, etc. The CCI Committee may
use this information as source material for a Request for Proposal.
