The Bureau must replace its Case Management System, ORSIS, due to several critical factors. These include the aging language of the system, dispersed database design, difficulty in implementing new features, not fully accessible, lack of remote access, and significant limitations as a management and reporting tool.
The intent of this RFP is to solicit responses from entities interested in providing a case management system for the Bureau which supports its various programs and divisions, and provides security, remote access and robust case management, fiscal functions and reporting for its users.