Captel and Telecommunication Relay Services
The Nevada State Purchasing Division, on behalf of the State Office of Disability Services, is soliciting proposals for statewide, 24 x 7 CapTel Relay Services (CTRS) and Telecommunication Relay Services (TRS) known as Relay Nevada, for the fiscal year beginning July 1, 2009. Any resultant contract based on award of this RFP shall be for an initial term of two (2) years with the option to renew for three (3) one-year terms if mutually agreed upon and in the best interest of the State of Nevada.
CTRS and TRS provide a platform to enable CapTel and non-CapTel users to communicate on the publicly switched telephone network. Through state-of-the art technology and highly-trained and skilled Communications Assistants, the awarded vendors services will provide hearing disabled individuals access to the telephone system that is functionally equivalent to that used by hearing people communicating by voice.
Through a current statewide surcharge of 3 cents per month, per ratepayer access line, the State intends to award a two (2) year contract to a single vendor, with three (3) one-year extension options. Thus, a maximum of five years may be contracted for the provision of CapTel and Telecommunication Relay Services (TRS), subject to budgetary approval by the Nevada Public Utilities Commission and final contract approval by the State Board of Examiners. Neither an in-state service center nor a full-time account manager is requested from the awarded vendor.
