Calling System
Overall scope of services:
Project management and implementation services to assure a timely execution of the procured services and the migration and integration of existing information
Administrative, operational and support services necessary to fulfill SCDC requirements and service levels
Migration from the current systems, services and equipment
Operation of a secure, high availability environment
Provisioning and deployment of all equipment including telephony devices, kiosks, servers, communication components and any circuits and related hardware and software that provide for fully functioning systems
An operational environment that will assure that all information provided by the State will remain secure at all times
Operational procedures, training, tools and documentation necessary to operate, backup, recover and administer the systems
Necessary staffing and support facilities to operate and maintain the systems and meet required service levels
Interfaces to receive and provide information between the systems and SCDC internal applications
Customer service support to meet the needs of the Department, inmates families and friends, and authorized systems users
