Call centre outsourcing
An Post, established in 1984, operates the National Postal Service, along
with an array of money transmission, savings and retail services
throughout Ireland, seek one or more suppliers for the provision of a
customer care call centre for its MVNO (Mobile Virtual Network Operator)
offering. An Post operate a network of more than 800 retail centres in
Ireland, which will shortly provide access to a range of mobile prepay
propositions. Its An Posts intention to provide a comprehensive customer
care service with agents having access directly to our subscriber care
systems. Previous experience in the provision of complex care solutions in
the telecommunications industry would be an advantage. The call centre
will operate An Posts helpline number providing various care and
information about our services to the public. From launch the solution
proposed must be scalable and cost effective in meeting our initial and
ongoing requirement. The contract will be for a minimum of 2 years with an
option to extend for a further one to two years. At the end of the first 2
year period An Post reserves the right to take the services in-house. The
centre will run on 12/7 basis.
