CRM System and Grant Management System Solution
The objective of this Request for Proposal (RFP) is to solicit proposals and ultimately
enter into contract with a qualified vendor or vendors for a Customer Relationship
Management (CRM) system, including maintenance support and professional services
that will support the ACA in its goals. In addition, the Authority would like the CRM system to
integrate with a Grant Management system to support its workflow for administering the
complete lifecycle of various grants and other financial incentive programs from the
application process through the post-award closeout activities.
ACA is open to receiving bids for both on premise (i.e., in-house) software solutions and
third party hosted (including cloud-based) solutions. However, based on initial analysis,
ACA has an existing preference towards hosted CRM solutions due to ACA’s current IT
environment and capacity to support additional internal systems. For Grant Management
solutions that are dedicated software solutions (in-house or hosted), and not
incorporated into a CRM tool, ACA will consider a broader range of these application
solutions due to various dedicated products in the market place for this purpose.
However, it is desired that any separate Grant Management solution (or its data) can be
integrated with the CRM solution in order to provide data reporting and dashboard
information in a central location
