New business relationships start here
CITIZEN/CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INITIATIVES
The intent and purpose of this Request for Proposal (RFP), and the resulting contract, is
to obtain the services of a qualified firm to provide consulting services necessary for the
formulation and deployment of a comprehensive Countywide CRM initiative. Henricos
vision is to respond to its customers through seamless access to information and
services. The County is seeking to develop a business process to establish and define
performance benchmarks that will be used to evaluate and improve the delivery of
services. Henrico believes that it can best achieve this vision through the deployment of
CRM initiatives.
