CIS and Implementation Services
The City is soliciting proposals from qualified firms for a comprehensive Customer Information System (CIS) solution to replace, outsource, or upgrade the City's current CIS application. As part of this effort, the City will review CIS, Customer Self-Care, Mobile-Lite, and Social Media functionality that will fully automate multiple activities currently handled manually. The City will also evaluate applications such as Business Intelligence and remote Kiosks payment stations. The proposed solutions are required to meet multiple business needs, accommodate multiple City departmental requirements, and provide a wide array of customer-facing opportunities that provide the City, and its customers, greatly enhanced capabilities and functionality.
