We are seeking proposals to design a brand identity and a comprehensive strategy for using it on buttons, posters, gift items, etc., to support improved communication and patient experience as part of a campaign in Los Angeles County's healthcare safety net facilities.
The healthcare reform legislation scheduled to take effect in 2014 will result in dramatic changes in the ways people choose where and how to get their health needs met. In response, proposals to design and deliver an employee training program to improve customer service and the patient experience in high-volume clinic and hospital facilities. The target population for training will be front line workers who have direct patient contact.