Borrower Assistance Case Management Application
This RFP is for the implementation and hosting of a a web-based borrower assistance case management application as well as training and support of users in the operation of the system. System maintenance and production support will be allowed for, if necessary.
The application will have functional qualities similar to those of a Workflow Management System (WFMS) or a Business Process Management System (BPMS).
Key functional modules would have to be implemented within 60 days of contract signing in order to support counseling services and case review. System maintenance services may be allowed, if required. Vendors can assume that the system will be in operation for the three years of the program.
The prospective application software solution may be either (a) an enhancement of an existing proprietary system, (b) a configuration of an open source solution, or (c) entirely custom-built. Vendors can retain the ownership rights to the source code if the solution is based on an already existing application.
