Bill printing and mailing services
The City provides water and wastewater billing services for a population of 69,000. The
customer billing process is as follows:
Approximately 22,000 customer accounts
Each customer receives 6 bills per year (bi-monthly)
Multiple reminder notices and closing bills are mailed
Approximately 3,000 customers are billed each week
Data is currently produced on a custom Utility Billing System; however, the City is currently soliciting
proposals for a new Utility Billing system
Bills are mailed via first class pre-sort mail
Addresses are updated by the mailing house through CASS
One-page inserts are routinely included in billings (from various City departments)
An annual water quality report is mailed per State mandate in the form of a one-page, double tri-fold
