BMC Remedy Consulting Services and Training - REF #09-42332
The Illinois Department of Central Management Services (CMS) intends to execute a multi-year, indefinite-quantity, agency-specific contract with a single vendor for the purchase of professional consulting and training services as needed to support, upgrade/migrate and implement Remedy based applications.
Central Management Services (CMS)/Bureau of Communication & Computer Services (BCCS) utilizes the Remedy IT Service Management for the Enterprise 6.x suite (including Service Desk, Change Management, Asset Management, Configuration Management Database, Approvals and Assignments, flashboards, and SLA's) to support the IT and Telecom Infrastructure in providing service management and service support. Additionally, CMS/BCCS supports two customized applications [Procurement Business Case (PBC) and BCCS Provisioning] on the Remedy Enterprise 6.x platform. There are approximately 1200 users in the Enterprise 6.x production environment today.
