Adobe software products
The Bank invites qualified companies to submit proposals to provide Adobe software for our renewals and individual purchases. The reseller will serve as the primary supplier of Adobe software products to the Bank. In scope is the full spectrum of Adobe software products on the market. Reseller candidates are expected to clearly demonstrate their ability to meet the requirements set forth in the IFB.
The Bank desires to find a reseller that can provide the follow services:
Enterprise software reseller of record for Adobe desktop software and Adobe Enterprise Agreements.
To provide software order fulfillment services for general Adobe software.
Software fulfillment and license inventory management service.
To support the Bank for licensing, purchasing and negotiation strategies with enterprise software licensing and on software purchasing in general.
Reseller Support Team
The reseller support team must provide a consistent support team and a back-up representative so that the World Bank may communicate with the reseller as required. The support team and back-up representative should be familiar with the requirements set forth in the IFB, plus any subsequent agreements for service and operations. The reseller support team members should be customer service-oriented, proactive, and hold the skills necessary to fulfill the Bank's requirements. At a minimum, the support team should be accessible by the Bank during regular business hours for the Eastern Standard Time zone. The support team should be accessible by email and telephone.
