Administration of an Employee Assistance Program
The objective to be met through the award of the Request for Proposal is to enter into a five year contract with the selected supplier by October 1, 2010 or the date the contract is signed and filed in the office of Metropolitan Clerk. The performance period will be for five (5) years from October 1, 2010 through September 30, 2015.
Metro's current Employee Assistance Program (EAP) is a confidential source of informaiton and resources that supports Metro employers, employees and members of the employee's household in resolving personal matters. The Employee Assistance Program helps employees in a range of areas--marriage, parenting, family conserns, grief, divorce, work-related difficulties, depression, anxiety, stress management, trauma, domestic violence, substance abuse, conflict resolution and more. The current program also assists in locating childcare, elder care, legal counsel and financial assistance. All assistance is free and will remain confidential to the extent permitted by law.
Currently, the provider has subcontracted with a vendor that maintains a fully staffed office in Nashville, which provides direct clinical services to clients and on-site account management. Additionally, the provider has a 24/7 live answer call center staffed by trained clinicians, employed by the provider, rather than a contracted service. Flat fee pricing (based on 10,200 Metro employees) is inclusive of unlimited orientations, trainings, Critical Incidents, Stress Debriefings, organizational development consultation, etc. Also included in the flat fee pricing is an unlimited sessions per issue per year EAP counseling model. SAP services are provide by a certified Substance Abuse professional, who is on-staff, not contracted to a third party affiliate.
