311 Call Center Evaluation

1. Expired 13 years, 10 weeks and 3 days ago
2. This RFP had a pre-bid event.

The City seeks to retain the services of a qualified, technically experienced consultant to perform a comprehensive assessment/evaluation of the City's organizational, infrastructure, and business processes as it relates to customer service functions and what would be required to perform a phased implementation of a world class consolidated 311 call center.

• Business Services
• Analysis